How to File a Complaint with the CFPB
The CFBP Platform The Consumer Financial Protection Bureau (CFPB) was created by the Dodd-Frank Act after the financial crisis to protect consumers from unfair lending and finance practices....
View ArticleCan the Better Business Bureau Help Me?
Have you ever felt cheated by a company? It can happen to anyone. And although many companies focus on resolving customer problems, other companies ignore customer complaints. When this happens...
View ArticleOnline Reviewers Sued for Defamation? How to Protect Yourself
The carpet cleaner you hired was late, rude, and left the carpets dirtier than before he arrived. So you find his company’s Facebook page and write a few lines saying what a poor job he did for you. A...
View ArticleUsing Social Media to Improve the Consumer Complaint Process
Our social media driven culture is used to posting, sharing, Tweeting, chatting, pinning, blogging, and Skyping – with friends and strangers alike. But, in the past decade, businesses have emerged as a...
View ArticleHow to Dispute an Online Order That Was Never Delivered
According to the latest reports from the U.S. Dept. of Commerce, roughly $3.4 Billion of retail sales occurred online just last year alone. Consumers are becoming increasingly more comfortable with...
View ArticleThe Newhandshake: Online Dispute Resolution and the Future of Consumer...
We used to buy goods and services in person. We’d introduce ourselves, look each other in the eye, and negotiate the terms of the transaction. If we thought it was a good deal, we’d seal it with a...
View ArticleCenter for Dispute Resolution at University of Missouri
Center for Dispute Resolution at University of Missouri Campus Free Speech Issues and Dispute Resolution Although the free exchange of ideas is fundamental to every university’s mission, events on many...
View ArticleCONSUMER FINANCIAL PROTECTION BUREAU ISSUES REQUEST FOR INFORMATION ON...
This is from the cfpb press release: “WASHINGTON, D.C. — The Consumer Financial Protection Bureau (Bureau) today issued a Request for Information (RFI) about the Bureau’s public reporting of consumer...
View ArticleConsumer Complaints
The Washington Post recently interviewed Professor Amy J. Schmitz on her research related to consumer protection, and means for obtaining remedies. You can read the article in the Washington Post at...
View ArticleNegotiation: 10 Tips and Tricks; How to Find a Resolution Online
Whenever you find yourself buying, selling, or finding a resolution online, remember these tips to save yourself time, money, and a headache. Educate yourself. If you know the value of what it is you...
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